Chicken Pho Ga soup, Pork Chops and Special Fried Rice. The Pork Chops was burnt and dried out and the rice was blackened and burnt. Can anyone cook here? Who was cooking? Could they (the cook and the server) not see the food was burnt? We had to complain and return the food. Bad attitude they can’t take any complaints about their burnt food. Then when we got the bill there was a service fee on the bill! 15% added WTF. So we should be forced to TIP on burnt food. I always try to ask who’s cooking, wouldn’t you want to know who to avoid or who to ask for in a good restaurant. BTW adding a 15% TIP leaves me with a very bad flavor in my mouth, the server took my order, that’s his/her JOB, then the server brought the food to the table, that’s his JOB right, then the server delivers the bill, that’s his JOB. So where’s this entitlement coming from? The customer should decide if a Tip is earned? In this case it should be NO TIPPY! Did the server do something special, or go above and beyond what their duties as a server? The server is not my employee, and I have no expectations of him performing a song or dance so why would they have expectations of a forced 15% TIP? My advise is don’t bother eating here, find somewhere better to eat at without the TIPPY aggravation!
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RATING CRITERIA
Date of Dinning at the Restaurant | |
01/07/2024 | |
Name of Restaurant | |
Unphởgettable Vietnamese restaurant | |
Where is the Restaurant location | |
66 S Dobson Rd, Mesa, AZ 85202 | |
Décor and Style of Interior | |
3☆ Neutral | |
Atmosphere – mood of a place | |
1☆ Needs Improvement | |
Clean Environment | |
4☆ It was satisfactory | |
Rate the Food Quality | |
3☆ OK, but.. | |
Price Wise | |
1☆ Very pricy | |
Value of Meals | |
1☆ Terrible | |
Staff and Service: Is the Staff Helpful and Knowledgeable? | |
1☆ Terrible | |
Who’s Cooking? Did you ask? Was the cook from the country of cuisine? | |
1☆ Not Authentic | |
Cooks perfect food for extra points | |
1☆ Terrible | |
Was the food cooked correctly to your satisfaction? Meats/Steaks cooked as ordered? | |
1☆ No | |
Did you have to return food? | |
1☆ YES | |
Food Delivery Timelyness | |
2☆ Long Wait | |
Was the food served in the correct order? | |
5☆ Yes | |
Was the food served hot or cold? | |
5☆ Was Hot when required and Was Cold when required | |
Was the Bill added up correctly? | |
1☆ I was overcharged | |
Regarding Tipping: What was uniquely special? Did the server do more than their Job? | |
1☆ No Server was somewhat rude | |
Would you eat here again? | |
1☆ NO |
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